What’s behind the best customer experience: How to make it real for your business
The best customer experience – the kind that builds businesses and brands – is a frictionless interaction perceived by your
The best customer experience – the kind that builds businesses and brands – is a frictionless interaction perceived by your
Since its release in 1977, business people have been trying to force Star Wars references into their lexicon. Most of
If you enjoy immersing yourself in a good story or have aspired to become a fiction writer, then you need
Many people choose their line of work based on profitability, or simply what’s available. But despite the difficulties that many
The thought of retirement can be Daunting there is always an underlying fear of how to keep yourself occupied after
For many of us, a hobby is what you turn to after a long day at the office or on
Sir Richard Branson described cash flow with the perfect metaphor, calling it “the lifeblood of business.” If we want to
Quite simply: change can be difficult. But when it comes to the best practices for your business, change can also
As the President and CEO of Indigenous Works, Kelly J. Lendsay has emerged as a prominent social entrepreneur advancing Canada’s
In recent years, the tourism industry has experienced a transformation driven by a growing awareness of environmental issues and the
The business world moves fast. One week, a company is the crowning jewel of its industry and the next it’s
Canadian runner Andre De Grasse ran his first race in high school. He impressed former Olympian Tony Sharpe so much
In the land of ice and snow, there is an almost mythical creature—the sleek, one-horned narwhal. In the world of
Young people are at the forefront of today’s consumer landscape, and their preferences are shaping a new economic dawn. The
Wesley J Hall has established an exceptional reputation through outstanding accomplishments in the business community, in corporate governance, and in
This article examines the long journey to success and the requisite of grit, courage, and resilience. More important, however, is
It’s common knowledge that Canada’s economy is powered by entrepreneurs including SMME (Small Medium and Micro Enterprises) which are often
Corporate Social Responsibility (CSR) is a hugely important part of a company’s branding and business practices. CSR refers to a
Taking your business to the next level is the dream for many entrepreneurs and business owners. You’ve done the work
Facebook’s Mark Zuckerberg famously once said, “Move fast and break things,” in 2009. As we all know, much has changed
Corporate Social Responsibility (CSR) is a business management model designed to hold organizations accountable to its employees, stakeholders, customers and
Fran Rider is a prominent figure in women’s hockey, known for pioneering efforts in advancing opportunities for female athletes. As
There are a large number of psychological tactics that businesses use to influence our purchasing behaviour. From the types of
Creativity is seeing what others see and thinking what no one else ever thought. We all know a creative mind
Climate change is a controversial topic, particularly in the realm of politics. The connotations of action and advocacy differ when
Technological advances have improved people’s businesses, communications, and lifestyles — though not without impediments. Tech addiction is an obsessive urge
Photo courtesy of Suraj K. Gupta. While pursuing his MBA at Columbia University, Suraj K. Gupta witnessed many founding teams,
Since the early 2010s, more and more research studies and articles have been popping up about the negative impacts that
Serial entrepreneur, university professor, and cancer research fundraiser, Jane J. Wang is the founder and CEO of Optimity, the popular
With the advancements in technology, threats to information have been on the increase. From a small-scale business to multi-level corporations,
It’s no secret that the global workforce is currently facing a labour shortage. With baby boomers retiring en masse, it
The Poet Laureate of Ontario title was created in memory of the iconic poet and The Tragically Hip frontman, Gord
Jason Kim has had about a decade of experience in start-ups, having founded Taloflow, a software company backed by the
It’s convention season, and several small businesses are showcasing their products and services at trade shows and festivals. Although many exhibitions take
Leading is hard. Especially when you are leading a large or multi-disciplinary team. So, how do effective leaders communicate so
CJ Calvert is a sought-after professional speaker and author known for his acclaimed work “Living an Exceptional LIFE” and his
The notion of a utopian society powered by artificial intelligence (AI) is what Abacus.AI founder, Bindu Reddy envisions for the
Inflation can take a heavy toll on the economy; when prices of goods and commodities rise sharply, it affects the
At its core, the basics of marketing remain the same: drive traffic and consumer interest. Basically, the goal is the
Dr. Hasan Akram is the CEO of Matrickz GmbH, an automotive software company specializing in safety solutions, and is the
What do businesses like Meta, Dell Computers, Apple, eBay, and Microsoft have in common? They all started out with humble
Effective leadership extends beyond strategy and vision, and leaders now face the complex challenge of navigating a global landscape characterized
Humble beginnings hold the potential to pave the way for glorious success, and Reema Rafay is the epitome of that.
Zoom. Microsoft Teams. Google Meet. Webex. You’ve likely used at least one video conferencing system this month. But can you
Hon. Dr. Jean Augustine has made history time and time again. In 1993, she became the first Black Canadian woman
The Honourable Lincoln MacCauley Alexander, the first black Canadian Member of Parliament, Cabinet Minister, and Lieutenant Governor of Ontario, was
February is Black History Month, which is a time to lift up and celebrate Black writers and thinkers of the
World leader, freedom fighter and Nobel Peace Prize winner Nelson Mandela, once said, “A leader … is like a Shepard.
Jordan Simmons knows politics is a worthwhile pursuit, but recognizes the scene isn’t perfect and can be intimidating to many
In recent years, we have seen a growing political divide not just in our own country, but around the world.
Popular sci-fi TV shows like HBO’s Westworld and Netflix’s Altered Carbon explore ideas of what it means to be human in a world of
Meghan McPeak’s passion for basketball and broadcasting started at a young age. It continued during her time at Humber College
Discover the inspiring stories of exemplary leaders who have significantly impacted through their visionary leadership and unwavering commitment to driving
In the movement towards more plant-based foods, we are seeing gradual — but obvious — changes in agriculture. This centuries-old
Whether you are working from home or the office, you will undoubtedly want to ensure that you are productive and
Once a young dreamer envisioned touchdowns as a pro football player, Dennis Mitchell experienced the harsh reality of life’s unexpected
Should you start your own business and plunge into the precarious world of entrepreneurship? That’s the big question. Starting a
Governmental emergency relief programs were a regular feature during the pandemic. While the pandemic is mostly over, many small businesses
Success often hinges on more than having a great product or service in business. Building and maintaining strong networking relationships
Countries with a robust, fast-growing economy can provide powerful lessons to other developing lands. Many of the world’s developing lands
October is Small Business Month in Canada, a time to celebrate the resilience, innovation, and contributions of small and medium-sized
From his background in finance to his 20 years of investing in real estate, Ming Lim’s work with Volition Properties
As one of the most pressing challenges facing our planet today, climate change impacts are far-reaching, from extreme weather events
Poor leadership can come in many forms. Sometimes someone in power enacts a law that negatively affects the general public,
The average consumer has been hoping for more from the big corporations looming over them and affecting every element of
Entrepreneurship has several challenges. In our digital age, many entrepreneurs are feeling the pressure of online marketing more than ever.
When an economy struggles, that can take a toll on your business and sink your sales. If your company is
The non-parity between Canadian business women and men when it comes to the nation’s boardrooms remains a topic of focus.
It’s not enough to say Avery Raquel has toured North America, with a long line of concert performances. Add to
Technology has long influenced the world of academia, and its most important impact has arguably been the increase in accessibility
Like virtually every other Canadian industry, real estate was sideswept by COVID-19. Not surprisingly, house showings quickly grounded to a
Virtually every notable innovator has, at one point, talked of their failures. Their advice, from Richard Branson to the very
SEO agencies find themselves at a crossroads in a rapidly evolving digital landscape. These agencies face a significant paradigm shift
For Eric Eaton—founder of Eaton Homes, a holistic approach to real estate is the only one that makes sense —
Whether it was due to public health risks, limited capacity, or lack of finances, there’s virtually no business that wasn’t
Mary Robinson is a prominent Canadian agricultural industry figure and a managing partner of Eric C. Robinson Inc. and Island
In recent years, there has been significant progress in recognizing and accepting the LGBTQ (Lesbian, Gay, Bisexual, Transgender, and Queer)
The world around us is changing, and it will behoove us to keep pace if we want our companies to
The subject of disaggregating the global business cycle (GBC) has been primarily discussed in academic and institutional circles. Disaggregating, or
Agriculture is an industry that feels like it hasn’t experienced much change over the decades. It’s as if farmers are
Post-pandemic recovery, inflationary pressures, recession fears, supply chain bottlenecks, and geo-political issues are all topics that businesses will continue to
For Malik Williams, the sky is the limit; the 23-year-old baseball player has a wealth of achievements. Apart from being
Roya Rahmani’s story is one of inspiration – from growing up in war-torn Afghanistan, to making strides in her many
You’ve been waiting for years for a brilliant business idea to come to you, but with no luck. Your creative
Apocalyptic images of dried-out rivers in Europe, missiles exploding in Ukraine, and drought in Somalia have become all too common.
Brittany Charlton founded Ohh! Foods with the mission of creating delicious nutrient-dense snacks that are free from the common allergens.
The climate crisis remains an urgent priority to Canadians. After all, it is an existential threat to the well-being of
The COVID-19 pandemic rattled the foundations of society—and to cope, many touted the phrase, “We’re all in this together.” The
These are some of the entry-level IT programs for people who want to venture into the IT field by acquiring
Canadians face a lot of barriers to becoming homeowners or buying commercial property. There are high interest rates, bidding wars,
Today’s influencers significantly promote brands and products to their followers — or a loyal and engaged audience—by leveraging their credibility,
The current rate of inflation has mainly been driven by pent-up demand after COVID-19, which has overwhelmed supply and been
Forrest Tuff is the CEO and Founder of One Vision Productions based in Atlanta, Georgia. Founded in 2004, One Vision Productions specializes
Kaaren Whitney-Vernon, Founder and CEO of Happy Hive – is all about helping others — specifically helping women thrive in
Environmental, social, and governance (ESG) strategies refer to an organization’s focus on achieving goals related to climate change, socio-economic causes,
Companies may lay off employees for various reasons, such as budget cuts, restructuring, mergers and acquisitions, changes in business strategy,
Breaking barriers in the music industry isn’t easy, particularly for young women. A recent study by Annenberg Inclusion Initiative at the University
Adaptability has always been key to staying competitive in the market, according to Martin Reeves and Mike Deimler of the
Times have changed, and people have evolved from a “work hard” mentality to a “work smart” mindset. Time is money,
Millennials worldwide have suffered greatly due to the COVID-19 crisis, which has exacerbated an already competitive job landscape and stifled
On Friday, Nov. 16, 2022, the United Nations Climate Change Conference (COP27) was concluded in Sharm El-Sheik, Egypt with a
Since March of 2020, the lives of most North Americans have drastically changed. It started with panic-buying toilet paper and
Like Lebron James in 2010/1, Ignacio Tartavull took his talents to South Beach. Tartavull is the CEO of Tiny Mile,
Innovative companies are game changers; they are constantly pushing the limits by trying bright ideas and offering new products and
China’s economy is burgeoning and so is its tech industry, which is in healthy competition with the United States. Just
As a leader, you want to inspire your employees, customers, and the world with your vision. Managing people and situations
In business, confidence is an essential trait to have. It allows you to speak up, to be taken seriously, and
You want it all – the success, the income, the sales, the growth, the know-how. How you get there is
Rick Dhillon went from property accounting to the lucrative world of real estate in 2005. Now, he’s a successful real
Fennella Bruce is an accomplished television producer and writer. With over 20 years of journalism experience, she founded a busy
With the pandemic almost over, employees still face the harsh reality of rolling layoffs. Recently, some of the biggest tech
Thought leadership was first coined as a buzzword in 1994 by Strategy+Business founder Joel Kurtzman, but what started as business
For Sam Oosterhoff, growing up on the family farm meant no job was too big or too small. It meant
Jasmine Lee always knew she wanted to own property, but when she purchased her first house, the experience with her
Have you ever thought about what the super-rich do with their billions? It can be a mind-boggling question, but contrary
Forbes’ 2022 list of billionaires includes several Black celebrities and titans of media, sports, and business. While their successes loom large,
The Black Lives Matter protests shed much-needed light on the problems of systemic racism. In Canada and the U.S., several
“Never be limited by other people’s limited imaginations.” – Dr. Mae Jemison, first African-American female astronaut “In recognizing the humanity
When The Honourable David C. Onley took his position as Lieutenant Governor of Ontario in 2007, it was a significant
Paulina Cameron is CEO of The Forum, a Canadian charity that educates and mentors women-identifying entrepreneurs. At the heart of
Whether or not you run your own business, the idea sparks excitement and fear for many people, and for good
With the advent of global warming, increased drought, heat waves, and rising sea levels, climate change is on everybody’s mind.
Chandra Dhandapani has held a lot of titles since joining CBRE in 2016 to lead the corporation’s digital strategy and
Despite what President Biden said on 60 Minutes, COVID isn’t over. A quick look at WHO numbers don’t instill the
James Bateman has had a unique path — he worked in his family carpentry business for 9 years, went back
The Big Data & AI Conference at the Metro Toronto Convention Centre brought several start-ups, speakers, and presenters this October,
On his podcast The Dana Gould Hour, the comedian noted that the word “podcast” has outlasted the technology for which
Diana Paredes co-founded Suade Labs in 2014, following a successful career in investment banking at Barclays and Merrill Lynch. After
Cookin is a newly launched, homemade food delivery marketplace by long-time friends and business partners Morley Ivers and Michael Baruch.
Laurin Liu was elected at 20 years old to Parliament in 2011, the youngest member at the time. In her
When it comes to being productive, most of us probably wish we could step it up a notch or two.
Carb-free beer, low-cal vodka iced tea, sugar-free white wine spritzers — you know Ace Beverage Group is on the right
David Boone, CEO of Staples Canada, is transforming the Staples brand with tech, innovation, and a vibrant in-store experience. Staples
Photo courtesy of Pembina Institute. Larissa Crawford has paved her way into recognition through the work she does as a
Downtown Toronto was the epicentre of all things start-up in late June. Thirty-five hundred people convened at Collision Conference, one
Photo courtesy of Darrell Keezer Darrell Keezer is the founder and CEO of Candybox Marketing, a digital marketing firm based
Photo courtesy of Reetu Gupta. Reetu Gupta wears several hats professionally. She’s the president and co-chair of The Gupta Family
Photo courtesy of David Osborne. David Osborne, a seasoned software and tech-enabled services leader, is passionate about helping organizations successfully
Photo courtesy of Meryl Afrika. When Meryl Afrika arrived in Canada from South Africa in 2009, she needed a place
Photo courtesy of Priya Chopra. The push for more diversity in the workplace began long before the events of 2020.
It’s another morning at work… through the elevator door that needs oil, past that slow-moving infernal clock, the faint smell
Photo courtesy of Desirée Bombenon. As the CEO of SureCall, a leading business optimization company and contact centre, Desirée Bombenon
As founder and CEO of business-intelligence provider DataSelf, Joni Girardi is an expert in optimizing data analytics and providing easy-to-use
Photo courtesy of Leah Goldstein. Leah Goldstein puts the “severe” into persevere. The physical demands and rigours she experienced in
Photo courtesy of Jeffery Bodset. Julie Angus is passionate about many different things, including entrepreneurship, cleantech, and the presence of
Photo courtesy of Celina Caesar-Chavannes. For Celina Caesar-Chavannes, the former Member of Parliament for the riding of Whitby and former
Photo courtesy of Erica Daniels. A multi-award-winning documentarian, producer, director, and founder of Kejic Productions, Erica Daniels is a Cree/Ojibway
Photo courtesy of Tracy Bean. With a quarter-century working at IBM, Tracy Bean has played a key role in the
Photo courtesy of Tammy Heermann. Tammy Heermann’s expertise, gained through over 20 years of work in gender diversity and leadership
Many up-and-coming start-ups can benefit from participating in accelerator programs, through mentorship, industry insights, and, in many cases, financial support.
Photo courtesy of Lise Birikundavyi. For Lise Birikundavyi, the motivation to co-create Black Innovation Capital with Isaac Olowolafe was a
Photo courtesy of Kayla Isabelle. Kayla Isabelle is a force for helping entrepreneurs achieve their goals, creating strong local and
Many of us understand the plight women have faced throughout history. While those in most countries and cultures today have
Photo courtesy of Denise Lee Yohn. Denise Lee Yohn has cracked the code on achieving brand leadership. An in-demand keynote
Photos courtesy of FIGS. Bringing fashion and tech into the once boring world of medical apparel, FIGS has made a
Photo courtesy of Alejandra Bravo Mentor, trainer, facilitator, strategist, multilingual social activist, and political candidate — when it comes to
Photo courtesy of Israel Schachter Israel Schachter of Charity Bids boasts a celebrity roster of clients, including the likes of
Photo courtesy of Susan Chamberlain. A local bookstore is a communal space. Susan Chamberlain runs The Book Keeper in Sarnia,
Whether CERB or CRB, both were lifelines to Canadians who desperately required them in the spring and fall of 2020.
Photo courtesy of Getty Images. It’s no wonder that Jacinda Ardern, the Prime Minister of New Zealand, is the leader
Last year was a major year for Borrowell. The fintech company managed to raise $25 million to support their acquisition
With the world opening back up and everyone’s calendars quickly filling up, finding the time to catch up on some
Actor, comedian, game show host, voice-over artist, talent judge, and podcaster—is there anything that Howie Mandel can’t do? Most people
If you’ve ever wondered what the key to success is, you’re not alone. Many of us have admired successful people
Dads have had a rough year. COVID-19 undoubtedly changed everything, particularly how people relate to one another. While some may
Paloma Lev’s entrepreneurial career began when she was just 19, and she’s now the founder of a bustling online community,
With a surprising start on a farm without electricity, you wouldn’t have expected BC’s Ryan Holmes to grow into a
Author, speaker, entrepreneur, mother-of-five and fitness enthusiast; Susan believes that we can truly have it all. You have been an
You have decided to take the plunge and become a small business owner/ entrepreneur. Congratulations. You are joining the 1.14
Here is a list of nonfiction books that played a significant role in shaping Barack Obama’s character: The Souls of
For many working and busy moms, multi-tasking has become that much more of a challenge these days, made worse by
CEO, author, and accomplished concert pianist: these are just a few titles Marcia Nozick has on her resume. She’s a
Joel Brown created Addicted2Success and coaches more than 200 aspiring entrepreneurs each month as part of his exclusive Mind-Strong Alliance
If you’re like me, it can feel like we’ve got 25 hours worth of things to do every day. To
Arguably one of the most successful and well-known endurance athletes of his day, it’s David Goggins’ mindset that truly
Stormy Wellington has been called the “Queen of MLM [multi-level marketing]”, a self-made success story whose ambition and determination
Author and minister for over 40 years, Reverend Charles Swan reminisces on what inspires him and how he continues to
In Death of a Salesman, the classic play by Arthur Miller, the story centres on Willy Loman, family breadwinner
We all could learn a thing or two from Roxane Gay. She’s an outspoken, queer-black-female-fat activist and author of
Deena Varshavskaya is the founder and CEO of Wanelo, an online database where individuals can shop from a variety
Available in all Indigo & Chapters stores.
How the Chairman and CEO of PLAY Airlines, Einar Örn Ólafsson, Revolutionizes Affordable Air Travel with a Focus on Environmental Sustainability.
